about this policy
We acknowledge the importance of privacy in respect to our customers’ personal information. We are committed to managing your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). For more information, please visit www.privacy.gov.au.
Where your personal information is collected, it will be done so directly, with your permission, whether that is in person, by telephone, internet or post. If you choose not to provide your personal information to us, it may restrict our ability to provide you with the service you require.
Your personal information may include information about your:
– contact details such as email, telephone number and facsimile
– hobbies and interests
– mail and residential address
– purchase history
If you provide us with personal information that we have not requested (unsolicited personal information) we will, unless otherwise required or permitted by law, delete or destroy it as soon as possible after receiving it.
When it is collected
Some examples of when we might collect your personal information include, but is not limited to, when you:
– purchase goods from us
– contact us for information or a quote
– complete a survey
– enter a promotion or competition
– subscribe to a mailing list
– attend an event
– apply for a job
If you would like to know if we are collecting your personal information, please see the Contact our Privacy Officer section below.
Cookies are pieces of information that a website transfers to your computer for record keeping purposes. They do not personally identify you, but they do identify your unique browsers signature. If you do not wish to receive any cookies, then you can go to the preferences section of your browser and turn them off.
How we might use your Personal Information
We only collect and use personal information for the purposes for which it was provided to us (which will normally be obvious at the time of collection), related purposes or as permitted or required by law. By providing your personal information to us, you consent to the use of this information by us for:
(1) the purposes of the order, supply and delivery of goods;
(2) communication for the purposes of customer cares and warranties, and general goods purchased from us; and
(3) to send to you from time to time, marketing and promotional material including but not limited to, invitations to events, special offers and company bulletins. If you would like to discontinue this service, you can contact our Privacy Officer, using the contact information below, who will take you off our distribution list.
Disclosure of your Personal Information
Any personal information provided to us may be disclosed, if appropriate, to other entities in order to facilitate the purpose for which the information was collected. Such entities generally include:
1) third party service providers for the purpose of enabling them to provide a service to us such as secure storage and archiving services or to manage any other aspect of our business;
2) government bodies, regulators, law enforcement agencies and any other parties where authorised or required by law and as permitted by the Privacy Act;
3) other entities if you have given your express consent; and
4) any other entities identified at the time of collecting your personal information or to which we are legally required to disclose your personal information.
Cross-border disclosure of your personal information
We use data hosting facilities and third party service providers to assist us with providing our goods and services, including for marketing purposes and to fulfil our warranty obligations. As a result, your personal information may be transferred to, and stored at, a destination outside Australia, including but not limited to Singapore, New Zealand, Japan and the United States of America.
Protecting your Personal Information
We take reasonable steps to protect any personal information that we hold from misuse, interference and loss and from unauthorised access, alteration and disclosure. For example, we implement security measures such as security procedures for access to our business premises and within our offices, as well as IT security procedures including password protection, firewalls and other site monitoring procedures.
However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to protect your personal information (for example, by protecting any usernames and passwords). You should notify us as soon as possible if you become aware of any security breaches.
Access to and correction of your Personal Information
You may access personal information we hold about you, subject to a small number of legal restrictions or exemptions. Where such restrictions or exemptions exist we will advise you of those reasons at the time of your request.
We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information. Please contact us using the contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you requires correction so that we can update your file accordingly.
If you do wish to access or correct your personal information, please make a request in writing to our Privacy Officer whose details are listed below in the Contact our Privacy Officer section.
Unsubscribing or Opting Out
If you would like to unsubscribe or opt out from receiving our newsletters or updates at any time, for any reason, please follow the instructions at the relevant site (which will normally be at the bottom of the page). Alternatively, you can email the Privacy Officer.
We will refer your complaint to our Privacy Officer who will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.
If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via www.oaic.gov.au
Contact our Privacy Officer
PO Box 135 Double Bay NSW 1360
Telephone: 02 9698 7877
Version 2 (July 2021)